Alpha Bidet Troubleshooting Guide

Is your Alpha Bidet causing you some inconvenience? Whether you’ve been using it for a while and it’s acting up or you just got a new one that’s giving you trouble, don’t worry! This troubleshooting guide is here to help you get your Alpha Bidet back on track.

Bidets are fantastic for a clean and refreshing bathroom experience, but sometimes they can have hiccups. In this guide, we’ll focus on troubleshooting Alpha Bidet seats, helping you resolve common issues, and ensuring your bathroom bliss is restored.

Common Alpha Bidet Issues and Solutions

Let’s dive right into the problems you might encounter with your Alpha Bidet and how to fix them:

Bidet Seat Doesn’t Spray Water

Solution: If your bidet seat isn’t spraying water, check the water supply and ensure it’s turned on. Make sure the bidet nozzle isn’t clogged with debris. Cleaning the nozzle might do the trick.

Remote Control Glitches

Solution: If your remote control is acting up, start by replacing the batteries with fresh, good-quality ones. This often resolves remote control issues. If not, try repositioning the remote for a better signal.

Bidet Seat Completely Non-Functional

Solution: If your bidet seat seems entirely unresponsive, first unplug it for about 30 seconds and then plug it back in. This hard reset can work wonders, similar to restarting your computer. If that doesn’t help, ensure the outlet or circuit isn’t tripped. If all else fails, contact the manufacturer for assistance.

Preparing for Troubleshooting

Before we get into troubleshooting, gather these essential items:

1. Paper towels or a few sheets of toilet paper.

2. A small cup or bowl to block the water stream.

3. Replacement batteries for your remote control.

Performing a Hard Reset and Power Check for Your Alpha Bidet

When your Alpha Bidet is experiencing issues, one of the first steps to troubleshooting is performing a hard reset and ensuring the power supply is functioning correctly. Here’s how you can do it:

Step 1: Unplug and Reset

Begin by unplugging your Alpha Bidet from the electrical outlet. Allow it to sit disconnected for approximately thirty seconds. This brief pause serves as a hard reset, similar to restarting a computer. During this time, internal components reset, potentially resolving minor glitches that might have occurred over time.

While you’re waiting, inspect the power indicator lights on your Alpha Bidet. If these lights are off despite being plugged in, it’s essential to confirm that the Ground Fault Circuit Interrupter (GFCI) outlet or the electrical circuit hasn’t tripped. You can do this by testing the outlet with a known working device like a phone charger or lamp. If the outlet is functioning correctly, but your Alpha Bidet remains unresponsive, it’s time to move on to the next step.

Step 2: Triggering the Alpha Bidet Seat Sensor

Alpha Bidet Seat Sensor
Alpha Bidet Seat Sensor

To ensure your Alpha Bidet functions correctly, you need to trigger the seat sensor, which prevents the bidet from spraying when no one is seated. Here’s how to do it:

For Alpha Bidet Seats with Skin Sensors:

1. Wet a few sheets of toilet paper or a folded paper towel under your sink until they are damp.

2. Stand in front of your Alpha Bidet, looking down at the seat. Imagine a clock face overlaying the seat.

3. Place the dampened paper in the 4-5 o’clock area of the seat.

4. Listen for the sound of water release, which indicates that the sensor is triggered. Some Alpha models may have an indicator light that shows when the sensor is activated.

For Alpha Bidet Seats with Alternate Sensors:

Follow the same steps, but adapt the location based on your specific Alpha Bidet seat’s sensor placement. Refer to your user manual for precise instructions on sensor location.

Triggering the seat sensor is a crucial step in diagnosing and resolving any issues with your Alpha Bidet. By ensuring that the sensor registers that someone is seated, you can troubleshoot and address any problems effectively.

Testing the Alpha Bidet’s Remote Control

Alpha Bidet's Remote Control
Alpha Bidet’s Remote Control

Before proceeding, make sure you’ve replaced the batteries in your Alpha Bidet’s remote control with fresh, high-quality batteries. Here’s how to test the remote control:

1. Trigger the Seat Sensor: Ensure that you’ve triggered the seat sensor as described in Section 4 for Alpha Bidet seats. This step is essential for proper testing.

2. Stand in Front of Your Alpha Bidet: Position yourself in front of your Alpha Bidet, with a clear line of sight to the bidet seat.

3. Warm Air Dryer Test: Using the remote control, attempt to activate the Warm Air Dryer function. Point the remote control at the bidet seat and press the Warm Air Dryer button. If the Warm Air Dryer activates, let it run for a moment, then press the stop button.

4. Rear Wash Function Test: Next, try the Rear Wash function on the remote control. Before pressing the Wash button, prepare to block the nozzle with a cup or your hand to avoid any unexpected sprays. If the Rear Wash function works, let it run for a moment, then press stop.

5. Additional Function Testing: Proceed to test other features on the remote control, such as nozzle position adjustments and water pressure settings. Ensure that all functions respond correctly.

6. Testing While Seated: For this part of the test, sit on the Alpha Bidet seat to ensure that the skin sensor is still triggered. Retest all the functions mentioned above. This step helps confirm that the remote control works in various scenarios.

7. Check the Remote Control’s Position: During testing, make sure the remote control is pointing directly at your Alpha Bidet’s IR sensor. Sometimes, a remote control’s signal may need to bounce off walls and ceilings to reach the receiver effectively. If the remote only works during testing but not during regular use, consider repositioning the remote control for better signal reception.

By rigorously testing your Alpha Bidet’s remote control in different situations, you can determine if it’s functioning correctly. This step-by-step process ensures that you can enjoy all the features your Alpha Bidet has to offer without any interruptions.

Testing Alpha Bidet’s Auxiliary Buttons

Alpha Bidet seats often come equipped with a set of auxiliary buttons located either on the side or the top of the seat. These buttons provide basic wash functions and can serve as an alternative control method if your remote control is malfunctioning. Let’s test these auxiliary buttons to diagnose any issues:

1. Trigger the Seat Sensor: Ensure that you’ve triggered the seat sensor as described in Section 4 for Alpha Bidet seats. This step ensures accurate testing.

2. Rear Wash Button Test: With the seat sensor activated, press the Rear Wash button on the Alpha Bidet’s auxiliary control panel. If the bidet seat successfully sprays water, it suggests that the auxiliary control panel is functioning correctly. Make sure to let the Rear Wash function run for a moment before pressing the stop button.

3. Seated Test: For a comprehensive check, try the Rear Wash button once more, but this time, do it while seated on the Alpha Bidet seat. Confirm that the auxiliary buttons still respond while you are seated. This step helps ensure that the seat sensor remains triggered during use.

4. Remote Control Verification: If the auxiliary buttons work as expected, it’s an indication that the bidet seat itself is functioning correctly, and the issue may lie with the remote control. Proceed to verify the remote control’s functionality, as described in Section 5 (Testing the Alpha Bidet’s Remote Control).

Testing Alpha Bidet’s auxiliary buttons provides insight into whether the seat itself is in good working order. If these buttons function correctly, it suggests that the bidet seat is operational, and any control issues may pertain to the remote control. This process helps you pinpoint the source of the problem and facilitates effective troubleshooting.

Ensuring Proper Mounting of Your Alpha Bidet Seat

Properly mounting your Alpha Bidet seat onto your toilet bowl is crucial for its optimal functionality. If the seat isn’t securely attached, it can lead to various issues. Follow these steps to ensure your Alpha Bidet seat is correctly mounted:

1. Seat Release: Start by pressing and holding the seat release button on your Alpha Bidet seat. This action unlocks the seat from the mounting bracket.

2. Slide Forward: Slide the bidet seat forward a few inches. This allows you to inspect the mounting bracket and ensure it’s correctly attached to your toilet bowl.

3. Check Locking: Examine the mounting bracket to verify if it’s fully engaged with the bidet seat. It should be securely locked in place. If it’s not, you might encounter functionality problems.

4. Test for Movement: After ensuring the bracket is locked, gently attempt to move the Alpha Bidet seat. If it shifts or wobbles, it’s an indication that the mounting bracket isn’t holding it firmly. This can lead to electrical connections being disrupted.

5. Toilet Tank Clearance: Confirm that the back of the bidet seat isn’t touching the toilet tank. If there’s contact, the seat might not be fully locked in the correct position.

6. Repositioning the Bracket: If you find any issues with the mounting, it might be necessary to reposition the bracket slightly forward on your toilet bowl. Loosen the bracket’s bolts, adjust its placement, and then retighten the bolts securely.

Proper mounting ensures the Alpha Bidet seat’s electrical connections and sensors function optimally. If the seat isn’t securely attached, it can lead to issues with power, sensor activation, and overall performance. By following these steps, you can troubleshoot any problems associated with seat mounting and help ensure your Alpha Bidet provides a reliable and comfortable experience.

READ MORE: Brondell Bidet Troubleshooting Guide

Reaching Out to Alpha Bidet Customer Support

At Alpha Bidet, they are dedicated to delivering exceptional customer service to ensure your bidet experience remains hassle-free. If you’ve encountered any issues or need assistance with your Alpha Bidet product, don’t hesitate to reach out to their knowledgeable support team. Here’s how you can get in touch with them:

Customer Service: For general inquiries, technical assistance, or any bidet-related questions, feel free to contact their customer service team at 

Press Inquiries: If you are a member of the media and require information or would like to feature Alpha Bidet in your publication, please contact them at 

Wholesale Inquiries: Businesses interested in partnering with Alpha Bidet for wholesale opportunities can connect with their wholesale team at 

Alpha Bidet Contact Information:

  • Address: You can also visit them at 2031 Merced Ave, South El Monte, CA 91733. Their team is available to assist you in person during their office hours.
  • Toll-Free Number: Feel free to call them at 1.888.310.4511 for immediate assistance. Their dedicated support staff is available to answer your questions and provide guidance.
  • Office Hours: They are here to serve you from Monday to Friday, between 9:00 AM and 5:00 PM PST.

Don’t hesitate to reach out to Alpha Bidet whenever you need assistance, and their team will be delighted to help you resolve any concerns or inquiries promptly. Your bidet experience matters to them, and they’re here to make it as smooth as possible.

Alpha Bidet Troubleshooting
Alpha Bidet Troubleshooting


Bidets are wonderful additions to any bathroom, providing cleanliness and comfort. By following this troubleshooting guide, you can address common Alpha Bidet issues and enjoy the benefits of a well-functioning bidet seat once more. 

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